Policies & Consent
In Rise Again Equine Therapy's commitment to providing an outstanding and professional experience to all of our clients and out of consideration for our time, we have adopted the following policies:
ARRIVAL TO YOUR HORSES STAY
Please have your horse dewormed and fully vaccinated at least two weeks prior to arrival. This ensures their immune system will not be compromised at time of their arrival. If your horse has a tendency to get a upset stomach easily due to herd separation/consistent work/new hay etc please start them on a gut soothing supplement two weeks prior to arrival and provide enough supplement to be given for their stay.
LATE ARRIVAL POLICY
Your spot is held for the date(s) agreed upon. If you need to drop your horse off later than planned this does not mean you will receive an extended stay to receive the full four week program.
CANCELLATION POLICY
At Rise Again Equine Therapy, Leanne Nelson has the right to refuse rebooking for any reason if you cancel within 7 days of the planned arrival date. The nonrefundable deposit will not be refunded.
We value our time as well as yours, and cancellations or no-shows cost us money. We are not only here to help your animals feel better but also to make a living.
We understand that unexpected events occur in everyone's life. Leanne & Rise Again Equine Therapy may waive cancellation policies at its discretion.
PAYMENT
Any deposits paid to reserve an appointment will be deducted from the final amount. During the appointment, Leanne/Rise Again Equine Therapy may suggest additional services not included in the original estimated price. The owner reserves the right to decline additional services that may change the final price but understand that doing so forfeits potential benefits from those services.
All payments must be made in full to Leanne Nelson after services are rendered and may be made via cash, PayPal, e-transfer, or Check (for returning clients only). If a package of multiple sessions is purchased, payment is due at the end of the first session.
REFUND POLICY
We do not offer refunds on deposits made to reserve service, payments for services rendered, or cancellations received less than 24 hours before a scheduled appointment.
CONFIDENTIALITY AND CONVERSATION
The discussion between Rise Again Equine Therapy and the client is private and confidential. We are happy to share our professional expertise but reserve the right to decline discussions of a political or private nature.
LIABILITY DISCLAIMER
Working with any animal involves inherent risk. The owner shall agree not to hold Leanne Nelson/Rise Again Equine Therapy responsible for any injury or condition that may occur to their animal. Leanne Nelson/Rise Again Equine Therapy agrees not to hold the owner responsible for any injury that may occur to her during the appointment (e.g. from a bite or kick).
Leanne Nelson/Rise Again Equine Therapy reserves the right to stop an appointment at any time if they feel their or the horse’s safety is in question &/or if the horse is not responding appropriately to the treatment.
EXISTING AND NEW MEDICAL CONDITIONS
It is the client's responsibility to keep Leanne Nelson/Rise Again Equine Therapy informed of any medical treatment, current medications, or changes in the animal’s health condition. If necessary, the client may be asked to obtain written permission from the veterinarian, chiropractor, physical therapist, or other health professionals that our services are safe to continue.
VETERINARY DISCLAIMER
[Chiropractic/Massage/Osteopathy/Bodywork] is not a substitute for veterinary medicine and is not intended to be. It is a complementary form of health care. The owner is advised to consult a veterinarian before the animal receives [services] with any medical concerns or questions and/or to verify with the veterinarian that [services] are appropriate for the specific animal in question.
Leanne Nelson with Rise Again Equine Therapy is a Certified Equine Massage Therapist, NOT a veterinarian. Therefore, she is not able to answer medical questions or diagnose or treat illness or disease. Any thoughts or perspectives given during the discussion are opinions or perspectives; always consult with your veterinarian.
CONTRAINDICTIONS TO MASSAGE
The following is a list of situations that make massage inadvisable:
The horse has a temperature.
The horse has open or broken skin.
The horse has an injury that has not been seen by a veterinarian. If the vet thinks massage is OK after examining the horse, massage and alternative therapies can help the horse to heal faster.
The horse has a virus or disease- requires veterinarian approval.
The horse has cancer or tumors- requires veterinarian approval.
The horse has a skin condition such as a fungus that can be spread to others.
The horse has had 3-4 days between any vaccination and the day of appointment.