Rise Again Equine Therapy
Policies, Procedures & Consent
PLEASE NOTE: This ONE form applies to ALL horses owned by the signer.

Policies & Consent

In Rise Again Equine Therapy's commitment to providing an outstanding and professional experience to all of our clients and out of consideration for our time, we have adopted the following policies:

ARRIVAL TO YOUR SESSION
Please be ready for your appointment(s) 5 minutes prior to the scheduled starting time so your animal is clean, dry, ready and relaxed. If buddy-sour, please have a friend tied nearby. 
Please secure your horse in a quiet and comfortable barn location. For a more relaxed experience for your horse, avoid areas of high traffic and commotion (e.g., the main barn aisle during feed time).

LATE ARRIVAL POLICY
Late arrivals made 15 minutes after the scheduled start time may be cancelled and charged according to our cancellation policy.
At Leanne & Rise Again Equine Therapy's discretion, we may be able to accommodate a partial or full appointment for late arrivals. To be fair and courteous to everyone’s time, your service(s) may be shortened to keep on schedule.

CANCELLATION POLICY
At Rise Again Equine Therapy, appointments not cancelled within 24 hours, no-show appointments, or if you are more than 15 minutes late for your scheduled time are subject to our cancellation policy fees. Multiple services (two or more) require 48 hours of cancellation notice. 

Cancellation fees are as follows:
  • The cancellation fee is only taken from deposits and/or can be charged to your account. 
  • If short-notice cancellations become a problem, a non refundable, full payment to book your spot will be required.
  • The no-show fee, or canceling under 24 hours prior to appointment the total amount will be due for the scheduled service(s).
We value our time as well as yours, and cancellations or no-shows cost us money. We are not only here to help your animals feel better but also to make a living.
We understand that unexpected events occur in everyone's life. Leanne & Rise Again Equine Therapy may waive cancellation policies at its discretion.

TRAVEL
Travel fees are generally included in the service fee. If you are outside the standard travel radius or have only one horse near the edge of the radius, a travel fee may be discussed before your appointment is scheduled.

PAYMENT
Any deposits paid to reserve an appointment will be deducted from the final amount. During the appointment, Leanne/Rise Again Equine Therapy may suggest additional services not included in the original estimated price. The owner reserves the right to decline additional services that may change the final price but understand that doing so forfeits potential benefits from those services.

All payments must be made in full to Leanne Nelson after services are rendered and may be made via cash, PayPal, e-transfer, or Check (for returning clients only). If a package of multiple sessions is purchased, payment is due at the end of the first session.

REFUND POLICY
We do not offer refunds on deposits made to reserve service, payments for services rendered, or cancellations received less than 24 hours before a scheduled appointment. 

CONFIDENTIALITY AND CONVERSATION
The discussion between Rise Again Equine Therapy and the client is private and confidential.  We are happy to share our professional expertise but reserve the right to decline discussions of a political or private nature.

LIABILITY DISCLAIMER
Working with any animal involves inherent risk. The owner shall agree not to hold Leanne Nelson/Rise Again Equine Therapy responsible for any injury or condition that may occur to their animal.   Leanne Nelson/Rise Again Equine Therapy agrees not to hold the owner responsible for any injury that may occur to her during the appointment  (e.g. from a bite or kick).
Leanne Nelson/Rise Again Equine Therapy reserves the right to stop an appointment at any time if they feel their or the horse’s safety is in question &/or if the horse is not responding appropriately to the treatment.
 
EXISTING AND NEW MEDICAL CONDITIONS
It is the client's responsibility to keep Leanne Nelson/Rise Again Equine Therapy informed of any medical treatment, current medications, or changes in the animal’s health condition. If necessary, the client may be asked to obtain written permission from the veterinarian, chiropractor, physical therapist, or other health professionals that our services are safe to continue. 

VETERINARY DISCLAIMER 
[Chiropractic/Massage/Osteopathy/Bodywork] is not a substitute for veterinary medicine and is not intended to be. It is a complementary form of health care. The owner is advised to consult a veterinarian before the animal receives [services] with any medical concerns or questions and/or to verify with the veterinarian that [services] are appropriate for the specific animal in question.
Leanne Nelson with Rise Again Equine Therapy is a Certified Equine Massage Therapist, NOT a veterinarian. Therefore, she is not able to answer medical questions or diagnose or treat illness or disease. Any thoughts or perspectives given during the discussion are opinions or perspectives; always consult with your veterinarian. 

                                      CONTRAINDICTIONS TO MASSAGE
The following is a list of situations that make massage inadvisable:

  • The horse has a temperature.
  • The horse has open or broken skin.
  • The horse has an injury that has not been seen by a veterinarian. If the vet thinks massage is OK after examining the horse, massage and alternative therapies can help the horse to heal faster.
  • The horse has a virus or disease- requires veterinarian approval.
  • The horse has cancer or tumors- requires veterinarian approval.
  • The horse has a skin condition such as a fungus that can be spread to others.
  • The horse has had 3-4 days between any vaccination and the day of appointment.
I understand that since there are many variables, it is difficult to predict the duration and frequency required for the recommended [chiropractic/massage/osteopathy/bodywork] procedures, and there is no guarantee to the outcome of the services provided by Rise Again Equine Therapy*
I agree and consent to assessment and treatment for my equine. I understand that my and my equine’s personal and health information will be collected. I understand that all information that I provide will be kept confidential unless required by law. I understand and consent that my equine’s medical information may be shared by the various care providers involved in my equine’s care & treatment*
My horse is not under the care of a veterinarian for any reason that would contraindicate bodywork. I understand it is my responsibility to inform Rise Again Equine Therapy of any changes that would make bodywork contraindicated for my horse.*
I understand that Rise Again Equine Therapy may use photos and videos of my horse and any testimonials for marketing purposes. Names and faces will be removed to maintain privacy unless you request otherwise.*
I HAVE READ THE ABOVE AND AGREE TO ALL POLICIES AND RELEASE LEANNE NELSON / RISE AGAIN EQUINE THERAPY FROM ALL LIABILITIES. Type your Signature:*